ORDERING

  1. WHERE TO SHOP

        You are welcome to shop our high quality Dr. Nona products at www.anahitaonlinestore.com.

   2. PROCESSING TIME

      Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change

      while your order is being processed.

      Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

      Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

   3. INTERNATIONAL. ORDERS

        We ship only within the USA including Alaska and Hawaii. However, if you are interested in our products and you reside in a foreign country please            contact us at anahita.onlinestore@gmail.com.

 

   4. ORDER TRACKING

        Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

 

    5. PAYMENT OPTIONS

 

        Credit/Debit Cards
        We accept Visa, MasterCard, Maestro, Discover, AMEX, Diners, CUP and JCB.

    6. UPDATING ORDERS

        Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, 

        please place a new order for the item.

   7. ORDER CANCELLATIONS

       To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact

       Customer Service at anahita.onlinestore@gmail.com for more information.

       It is possible that your order may be cancelled during high volume periods due to inventory selling out. We recommend try placing your order again.

       If your order is cancelled, all charges will be automatically refunded.

   8. CHANGING SHIPPING ADDRESS

       Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

 

     SHIPPING

  1.  SHIPPING POLICY

        We offer free shipping on all orders over $ 65 in the USA. For the orders which are less than $ 65 we charge the shipping fee of $4.99.

  2.  SHIPMENT TRACKING

       You can track your order with the tracking information provided in your shipment notification e-mail.

   3. LOST or STOLEN PACKAGES

 

       We are not liable if any packages are lost or stolen. Please check your property or with your neighbors help locate the package. If your tracking     

       number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. Please contact us with your claim

       number and we can work together on a resolution. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim

      as usually the packages do deliver during that time.

   4. DELIVERY DELAYS

      We are not liable for delivery delays which could be caused due to various reasons including the severe weather conditions like storms, snow     

      storms, heavy snow falls etc.

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Fast shipping, free shipping from $65 within US

Contact Us

or anahita.onlinestore@gmail.com

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